Spyware Q & A

Q: What is spyware?

A: Spyware is malicious software installed on your computer without your knowledge or consent that monitors or controls your computer use. It may be used to send you pop-up ads, redirect your computer to websites, monitor your Internet surfing, or record your keystrokes, which could lead to the theft of your personal information.

Q: How can I tell if my computer is infected with spyware?

A: Your computer may be infected with spyware if:
- - It slows down, malfunctions, or displays repeated error messages
- - It won't shut down or restart
- - It serves up a lot of pop-up ads, or displays them when you're not surfing the web
- - It displays web pages or programs you didn't intend to use, or sends emails you didn't write.
Other signs include:
- - Your browser takes you to sites other than those you type into the address box
- - Your home page changes suddenly or repeatedly
- - New and unexpected toolbars
- - New and unexpected icons in the system tray (at the lower right corner of your screen)
- - Keys don't work (for example, the "Tab" key that might not work when you try to move to the next field in a webform)
- - Random error messages

Q: What should I do if I think my computer is infected?

A: Stop shopping, banking, and other online activities that involve usernames, passwords, or other sensitive information. Spyware could be sending your personal information to identity thieves. Write down the model and serial number of your computer, the name of any software you've installed, and a short description of the problem. Your notes will help you give an accurate description to Parsec. Report the problem to Parsec 509-735-2609 or TCSupport@parseccomputer.com .

Although there are programs that will help remove and prevent infection, the best defense is for you to know how you can avoid being infected.

Activities with high risks for being infected are:

1. Downloading and installing extra Internet browser tool bars (i.e. Hotbar etc)
2. Downloading and installing free games
3. Downloading and installing Peer-to-Peer File Sharing Programs such as KaZaa or Limewire.
4. Opening infected email. Unless you know what it is don't open it, even if you know who sent it to you. If there is any hesitation, don't risk it. Call and ask the person if they really sent the email to you.
5. Going to Adult Content Websites
6. Letting your kids use the office computer... (Especially teenagers...) Funny ha ha... but the truth is, kids are great at getting spyware.

There are more ways than this to get infected but these are the main culprits. Remember, you are your best defense.